The Auto Reload Policy outlines the terms and conditions that govern the use of the Auto Reload feature in our EV charging application. By opting into the auto-reload feature provided by Network EV Sdn Bhd (“NET EV”, the “Company”), you agree to the terms outlined in this policy. This feature allows users to automatically replenish their account balance when it falls below a specified threshold, ensuring uninterrupted access to our EV charging services. By enabling this feature, users agree to the following provisions:

1. Authorization and Consent
   1. Auto Reload Activation:
      By opting into the Auto Reload feature, users authorize the NET EV charging application to automatically charge the pre-selected reload amount (e.g., RM 50, RM 100, etc.) to the credit card linked to their account whenever their balance falls below RM 30.
   2. Continuous Authorization:
      This authorization remains in effect until the user disables the Auto Reload feature. NET EV will continue to charge the designated amount to the user's credit card each time their balance drops below the specified threshold.
   3. User Consent:
      Users consent to the use of their credit card information for the purpose of processing Auto Reload transactions, in accordance with the NET EV’s Privacy Policy.
2. Credit Card Information and Security
   1. Linking Credit Card:
      Users are required to securely link a valid credit card to their app account to activate the Auto Reload feature. The app employs industry-standard encryption and security protocols to protect users’ financial information.
   2. Security Measures:
      NET EV shall take all reasonable steps to safeguard users' credit card information. However, users are responsible for ensuring their credit card information is accurate and up-to-date.
   3. Confidentiality:
      Credit card information is stored in a secure environment and will only be used for processing payments related to the Auto Reload feature and other transactions within the app.
3. Modification and Cancellation
   1. Adjusting Auto Reload Settings:
      Users can modify their Auto Reload settings, including the reload amount and the linked credit card, through the app’s settings at any time. Changes will be applied immediately to future Auto Reload transactions.
   2. Cancellation:
      Users may opt out of the Auto Reload feature at any time by disabling it in the app’s settings. Upon cancellation, users must manually manage their account balance to ensure uninterrupted access to charging services.
   3. Confirmation of Changes:
      Users will receive confirmation of any changes made to their Auto Reload settings. It is the user's responsibility to verify that their settings are correct.
4. Transaction Processing and Records
   1. Transaction Confirmation:
      Upon each Auto Reload, users will receive an electronic receipt via email and/or notification within the app. The transaction will also be recorded in the user's transaction history, which is accessible within the app.
   2. Timing of Reloads:
      Auto Reload transactions are processed immediately once the user's account balance falls below RM 30. The recharge amount will be credited to the user's account without delay.
   3. Monitoring Transactions:
      Users are encouraged to regularly monitor their account balance and transaction history to ensure all charges are accurate.
5. Refunds and Dispute Resolution
   1. Refund Policy:
      Auto Reload transactions are generally non-refundable. However, users may request a review of a specific transaction by contacting customer support within 7 days of the transaction date.
   2. Dispute Handling:
      All disputes regarding Auto Reload transactions will be handled in accordance with the app’s dispute resolution process. The outcome of any dispute will be communicated to the user in a timely manner.
   3. Error Correction:
      In the event of a processing error, the app will take corrective action to adjust the user's account balance appropriately. Users will be notified of any corrections made.
6. User Responsibilities
   1. Sufficient Funds:
      Users are responsible for ensuring that their linked credit card has sufficient funds to cover Auto Reload transactions. NET EV will not be held liable for any fees or penalties imposed by the user's credit card provider due to insufficient funds.
   2. Account Monitoring:
      It is the user’s responsibility to monitor their account balance and Auto Reload transactions to ensure that their account remains in good standing.
   3. Maintaining Current Information:
      Users must ensure that their credit card and contact information is current and accurate. Failure to do so may result in failed transactions or service interruptions.
7. Policy Updates
   1. Amendments:
      The app reserves the right to amend this Auto Reload Policy at any time. Users will be notified of any significant changes through the app or via email.
   2. Acceptance of Changes:
      Continued use of the Auto Reload feature after any changes to this policy constitutes acceptance of the new terms.
      By enabling the Auto Reload feature, users acknowledge that they have read, understood, and agreed to the terms and conditions outlined in this Auto Reload Policy. For any questions or concerns, users are encouraged to contact our customer support team.

Network EV Sdn Bhd (“our”, “us”, “NET EV”) is dedicated to delivering exceptional services to our EV charger users. This refund policy details the specific conditions under which refunds will be issued for our charging services. Our aim is to ensure transparency and satisfaction for all our users.

1. Early Departure:
   • If an EV owner reserves a timeslot (e.g., 1 hour) and completes their charging session and vacates the premises after 55 minutes, they will be billed for the full 1-hour duration.
   • However, if another EV owner arrives to utilize the charger within the remaining 5 minutes of the original booking, NET EV will refund the 5 minutes' worth of fees to the initial EV owner.
   • This ensures that our charging resources are optimally utilized and fairly billed.
2. Cancellation Policy:
   • If an EV owner cancels their booking at least 2 hours before the scheduled timeslot, they will receive a full refund. This allows us to manage our charging station schedule effectively and offer the slot to other users.
   • Cancellations made within 2 hours of the booked timeslot will incur the full charge for the scheduled charging time. However, all cancellations made within 2 hours of the booked timeslot shall be reviewed and investigated to allow for partial or full refund at the discretion by the Management of NET EV. This policy helps us maintain availability and service continuity for all users.
3. Faulty Charger:
   • If an EV owner books a charging slot but encounters a malfunctioning charger, NET EV will refund the full amount paid.
   • Full charges are applied upon booking confirmation to secure the slot and ensure service readiness.
   • Any issues with the charger will be promptly addressed, and a complete refund will be issued to ensure fairness and user satisfaction.
4. Processing Time:
   • All refunds will be processed within seven (7) to twenty-one (21) working days. This timeframe allows us to verify the details and ensure accurate refund processing.
   • Users will be notified via email once their refund has been processed, providing transparency and assurance.
5. Exceptional Circumstances:
   • In cases of severe weather, natural disasters, or other unforeseen events that prevent access to the charging station, NET EV may issue refunds or reschedule bookings at no additional cost.
   • These situations will be assessed on a case-by-case basis to ensure fairness and user safety.
6. User Responsibilities:
   • Users are responsible for keeping their booking information and payment details confidential. Unauthorized access to a user’s account or booking details due to negligence may affect refund eligibility.
   • Users are encouraged to report any issues with the charging station immediately to facilitate timely resolution and potential refunds.
7. Contact Information:
   For any inquiries or concerns regarding our refund policy, please contact our customer service team at:
   • NET EV Customer Service
   • info@mynetev.com

Network EV Sdn Bhd ("we", "our", "us", “NET EV”) is committed to safeguarding the privacy and security of personal information collected from visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and manage personal information in accordance with the Personal Data Protection Act 2010 (PDPA).

1. Collection of Personal Information
   We collect personal information, such as names, contact details (e.g., address, email, phone number), demographic information, and preferences, through our website, communication channels, and interactions with our products and services. This information is voluntarily provided by individuals to facilitate the delivery of our services and improve customer experience. We refrain from disclosing customer information to third parties unless essential for service provision, such as facilitating product delivery, conducting credit and security assessments, or for customer research and profiling, all of which necessitate explicit consent from you.
2. Use of Personal Information
   Personal information is used for the following purposes:
   • Providing and managing our products and services;
   • Communicating with customers, responding to inquiries, and providing support;
   • Processing orders, transactions, and payments;
   • Sending promotional and marketing communications with opt-out options; and
   • Conducting market research, enhancing our products and services, and ensuring compliance with legal obligations.
3. Disclosure of Personal Information
   We may disclose personal information to:

   • Service providers and partners who assist in delivering our products and services (e.g., IT services, payment processors, logistics);
   • Legal authorities if required by law, regulation, or legal process;
   • Third parties with consent for specific purposes outlined at the time of collection or as permitted by law.
4. Security of Personal Information
   We implement robust physical, technical, and administrative security measures to protect personal information from unauthorized access, use, or disclosure. These measures include secure data storage, restricted access controls, and regular security assessments. While we strive to maintain the security of personal information, no method of transmission over the internet or electronic storage is completely secure.
5. Retention of Personal Information
   Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory requirements. When personal information is no longer needed, we securely delete or anonymize it.
6. Cookies and Tracking Technologies
   Our website may use cookies and similar tracking technologies to enhance user experience, analyze website usage trends, and administer the website effectively. Users can manage cookie preferences through their web browser settings. For more information, please refer to our Cookie Policy.
7. Site Statistics
   We may collect and analyze data regarding website usage to improve our services and enhance user experience. This data includes, but is not limited to, the number of visitors, pages viewed, time spent on the site, and the sources of website traffic.
   The information gathered is anonymized and aggregated, ensuring that individual users cannot be identified. This statistical data helps us understand user behavior and preferences, enabling us to optimize our website's performance and content. We utilize this information solely for internal analysis and to enhance the functionality and usability of our website.
   Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. www.mynetev.com uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us at info@mynetev.com.
8. Third Party Sites
   Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
9. User Rights
   Under the PDPA, individuals have the right to:
   • Access personal information held by us and request corrections if inaccurate or incomplete;
   • Withdraw consent to the collection, use, or disclosure of personal information, where applicable; and
   • Request deletion of personal information under certain circumstances, subject to legal and contractual obligations.
   Requests to exercise these rights or inquiries about our privacy practices can be directed to info@mynetev.com.
10. Changes to Privacy Policy
    We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, legal requirements, and technological advancements. Updates will be posted on our website with the effective date indicated.
11. Verifying of your Details
    If you wish to verify the details you have submitted to www.mynetev.com, you may do so by contacting us via the email address or physical address provided below. In accordance with our security procedures, we may require proof of identity before disclosing any information. This proof of identity will consist of the email address and password you submitted upon registration. It is imperative that you keep this information secure, as you will be held responsible for any actions taken in response to a request made using your email and password. We strongly recommend that you do not use the browser's password memory function, as it may permit unauthorized individuals using your terminal to access your personal information.
12. Contact Us
    We are always pleased to hear from our customers, even if it is a complaint. We greatly appreciate any time you spend providing us with feedback, as it helps us ensure complete customer satisfaction. Our goal is for you to return to our site and recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to cease processing your information, please do not hesitate to contact a member of the Network EV Sdn Bhd team, who will be delighted to assist you.

Welcome to Network EV Sdn Bhd. These Terms and Conditions ("Terms") govern your use of our website and application ("Services"). By accessing or using our Services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of terms
   By accessing or using our Services, you agree to comply with and be bound by these Terms and any additional terms and conditions that we may provide to you in connection with your use of the Services. If you do not agree with any part of these Terms, you must not use our Services.
2. Changes to Terms
   We reserve the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.
3. User Accounts
   To access certain features of our Services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account login information and are fully responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
4. Use of Services
   You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to use our Services:
   • In any way that violates any applicable federal, state, local, or international law or regulation.
   • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way.
   • To transmit, or procure the sending of, any advertising or promotional material without our prior written consent.
   • To impersonate or attempt to impersonate Network EV Sdn Bhd, a Network EV Sdn Bhd employee, another user, or any other person or entity.
   • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Network EV Sdn Bhd or users of the Services or expose them to liability.
5. Newsletter
   You agree that www.mynetev.com may send newsletter regarding the latest news / products / promotions etc through email to the user.
6. Intellectual Property Rights
   The Services and their entire contents, features, and functionality are owned by Network EV Sdn Bhd, its licensors, or other providers of such material and are protected by Malaysia and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
7. Privacy Policy
   Your use of the Services is also governed by our Privacy Policy, which can be found [here](insert link). Please review our Privacy Policy for information on how we collect, use, and disclose personal information.
8. Limitation of Liability
   To the fullest extent permitted by law, Network EV Sdn Bhd, its affiliates, and their respective directors, officers, employees, agents, licensors, or service providers will not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
   • Your use or inability to use the Services;
   • Any unauthorized access to or use of our servers and/or any personal information stored therein;
   • Any interruption or cessation of transmission to or from the Services;
   • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Services by any third party;
   • Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Services.
9. Indemnification
   You agree to defend, indemnify, and hold harmless Network EV Sdn Bhd, its affiliates, and their respective directors, officers, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.
10. Inaccuracy Information

    While we strive to ensure that all information provided on our website and application is accurate and up-to-date, we do not warrant or guarantee the accuracy, completeness, or reliability of any information. There may be instances where information on our Services contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, availability, promotions, or offers.

    We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. However, we are not obligated to update, amend, or clarify information in the Services, including, without limitation, pricing information, except as required by law.

    Your reliance on any information provided on our Services is at your own risk. If you find any inaccuracies or errors, we encourage you to notify us so that we can correct them promptly.
11. Product Information
    We strive to provide accurate descriptions and images of our products on our website and application. However, we cannot guarantee that the products will always be exactly as depicted. Variations may occur due to differences in display settings on monitors and mobile devices, which can affect the color and appearance of the products.
    Please note that product colors and images are for illustrative purposes only and may not accurately reflect the actual product. We cannot guarantee that your device's display will accurately reproduce the colors and details of our products.
    If you have any questions or concerns about the appearance or specifications of a product, please contact us before making a purchase to ensure that you are fully informed about the product you are considering.
12. Termination
    We may terminate or suspend your access to all or part of the Services at any time, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will immediately cease.
13. Governing Law
    These Terms and your use of the Services are governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Malaysia for the resolution of any disputes arising out of or relating to these Terms or the Services.
14. Contact Information
    If you have any questions about these Terms, please contact us at: info@mynetev.com